IT Service Desk Student Placement

About the role

Company ALPINE RACING LIMITED Job Description Duration:  1 year    Start Date:  July 2027    Location:   Enstone    About Us     We are a high-performance Formula One Team driven by innovation, precision, and passion. Our IT team plays a critical role in ensuring that colleagues across the business have access to reliable technology and support services that enable them to perform at their best. From supporting trackside operations to   maintaining   factory-based systems, our Service Desk team is at the forefront of delivering excellent IT support in a fast-paced, high-performance environment.   As an IT Service Desk Student Placement,   you'll   gain hands-on experience supporting a wide range of users, technologies, and business-critical systems. This is a unique opportunity to develop your technical and customer service skills while contributing to the success of a Formula One team.   The Role      During your placemen t, you will provide first-line IT support to users across the business, helping to resolve technical issues and ensuring a high standard of customer service. Working alongside experienced IT professionals,   you'll   gain exposure to a broad range of technologies, systems, and support processes while developing practical troubleshooting and problem-solving skills.   You'll   support the day-to-day operation of the Service Desk,   assisting   with incident management, service requests, device deployment, and continuous improvement initiatives that enhance the user experience.   Key Responsibilities   Provide first-line support for hardware, software, and IT service-related incidents and requests    Log, categorise, prioritise, and track support tickets through to resolution    Troubleshoot issues relating to desktops, laptops, mobile devices, printers, and business applications    Escalate complex issues to specialist IT teams where   required     Assist   with the setup, deployment, configuration, and maintenance of end-user devices    Support user account administration, including onboarding, offboarding, and access management activities    Maintain   accurate   documentation of incidents, resolutions, and IT procedures    Assist   with hardware asset management and inventory control    Support meeting room technology and audiovisual equipment across the site    Contribute to continuous improvement initiatives that enhance IT services and user satisfaction     Who   We’re   Looking For      Currently studying a degree in Information Technology, Computer Science, Computing, Cyber Security, Software Engineering, or a related discipline, and seeking an industry placement during your penultimate year of university    Strong interest in IT support, customer service, and technology    B asic understanding of Windows operating systems, Microsoft 365, networking, and computer hardware    Excellent problem-solving skills and a methodical approach to troubleshooting technical issues    Strong communication   skills with the ability to explain technical concepts to non-technical users    A customer-focused mindset with a passion for delivering excellent service    Strong organisational skills and attention to detail    Ability to prioritise tasks and work effectively in a fast-paced environment    Proactive, adaptable, and eager to learn   new technologies   You must have the right to work in the UK, as we cannot provide sponsorship for this role    You m ust be available to attend onsite interviews    What We Offer in Return     At Alpine Formula One Team, you   won’t   just contribute;   you’ll   make a direct impact on race car performance at the pinnacle of motorsport. Working alongside some of the most talented individuals in the industry,   you’ll   help shape innovation on a global stage.    Our purpose-built facilities in Enstone provide the perfect environment to thrive. We offer a competitive salary, private medical healthcare, full access to our free on-site gym,   a   fully catered restaurant   with a daily allowance   and a wide range of   additional   benefits designed to support your wellbeing and growth.    Beyond the   perks ,   you’ll   be part of a team   that’s   pushing boundaries in Formula One. The thrill of pioneering   cutting-edge   technology, combined with a collaborative and inclusive culture, creates unmatched opportunities for career development and personal achievement.    Take the next step in your career and play your part in shaping the future of Formula One.    Diversity and Inclusion     At Alpine Formula One Team, we celebrate diversity and strive to create an inclusive environment where everyone can be their true selves. We welcome individuals from all backgrounds, ethnicities, cultures, and experiences. We are committed to leading by example in promoting diversity, inclusion, and belonging in our society.     Job Family Information Technologies & Systems Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves.   We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc. If you have a disability or special need requiring layout of the workstation or work schedule, please let us know by completing this form. In order to follow in real time the evolution of your applications and to stay in touch with us, we invite you to create a candidate account. This will take you no more than a minute and will also make it easier for you to apply in the future. By submitting your CV or application, you authorise Renault Group to use and store information about you for the purposes of following up your application or future employment. This information will only be used by Renault Group companies as described in the Alpine Racing Ltd Privacy Policy .